1. Who We Are

Awohah by Velotary Ventures
Registered in the Spain
Email: info@awohah.com

Awohah is a digital platform designed to connect locals, travelers, and businesses across the Caribbean and beyond. Our goal is to make discovery and connection simple, safe, and authentic.

2. Information We Collect

We collect limited information to make Awohah work properly and to improve our services.

Information you provide

• Account Information: Name, email address, password, and any profile details you choose to share.
• Listings and Business Information: Photos, descriptions, prices, and location of your services or products.
• Communication: Messages sent through Awohah, contact forms, or support emails.
• Payment and Transaction Data: When you buy or sell through Awohah, payment details are handled securely by external providers such as Stripe, PayPal, or Adyen. We do not store full card details.

Information we collect automatically

• Technical Information: IP address, browser type, operating system, and general usage statistics.
• Cookies and Analytics: We use cookies and tools such as Google Analytics, Meta Pixel, and Cloudflare to understand user activity and improve functionality.
• Location Data: If you allow location access, we may use it to show nearby listings or local content.

3. How We Use Information

We use collected data for the following purposes:

• To create and manage your account.
• To operate and improve the Platform.
• To display listings, connect travelers with locals, and enable sales or bookings.
• To provide customer support and respond to inquiries.
• To prevent fraud, spam, or misuse.
• To send updates, notifications, and promotional messages (only when you consent).
• To comply with legal requirements or government requests.

We do not sell, rent, or trade personal information for commercial gain.

4. How We Share Information

We share information only when necessary to provide our services. We may share limited data with:

• Service Providers who assist us in operating the Platform (for example, hosting partners, payment processors, analytics, or support tools).
• Other Users, when you publicly post listings, reviews, or profile details.
• Authorities, if required by law or court order.
• Third Parties, when you grant us explicit permission (for example, connecting your Awohah profile to a social media account).

We take steps to ensure all third parties protect your data according to applicable law.

5. Cookies

Cookies help us remember preferences, measure activity, and personalize experiences. You can disable cookies in your browser settings, but some features may not function properly without them.

6. Data Storage and Security

We store data securely using reputable cloud and hosting providers such as Google Cloud, AWS, and OVH. We use firewalls, encryption, and limited access controls to protect personal information.

However, no online system is completely secure. By using Awohah, you understand and accept that Awohah cannot guarantee absolute protection against unauthorized access or data breaches beyond what is reasonably required by law.

7. Data Retention

We keep data for as long as needed to provide our services or comply with legal obligations. If you stop using Awohah, your data may remain stored in backups or archives for a limited period. We may retain aggregated or anonymized data indefinitely for analysis and improvement.

8. User Rights and Requests

Awohah operates from the Spain and follows European data protection standards.

At this stage, Awohah does not yet offer automated tools to access, delete, or transfer your personal data. If you have a specific privacy concern or wish to review or remove information, you can contact us at info@awohah.com, and we will do our best to address it manually within a reasonable timeframe.

Please note that we may retain certain data as required by law or for legitimate business purposes such as record keeping, payment verification, or dispute resolution.

9. International Data Transfers

Because Awohah uses global hosting and service providers, your data may be processed in countries outside the European Economic Area. We take reasonable steps to ensure that data handled abroad receives a similar level of protection.

10. Children's Privacy

Awohah is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information, please contact us for immediate removal.

11. Third-Party Links and Integrations

Awohah may include links or integrations with external platforms such as Google Maps, Instagram, Facebook, or partner websites. These services are governed by their own privacy policies, and Awohah is not responsible for their content, actions, or data handling practices.

12. Legal Disclaimer and Limitation of Liability

Awohah provides its services "as is" and "as available." We make no warranties, express or implied, about the accuracy, reliability, or completeness of any content, user data, or listings.

To the maximum extent allowed by law, Awohah by Velotary Ventures, its affiliates, employees, and partners shall not be liable for:

• Any loss, damage, or unauthorized access to data.
• The actions or content of users, businesses, or third-party services.
• Technical interruptions, errors, or security breaches beyond our control.
• Any transaction or communication between users on or outside the Platform.

You use Awohah at your own discretion and risk. By using the Platform, you agree that Awohah's liability is limited to the fullest extent permitted by applicable law.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our practices. The latest version will always be available on our website, and the effective date will indicate when changes take effect. Continued use of Awohah after updates means you accept the revised policy.